Why Clear Your Browser Cache?

Your browser’s cache stores temporary files (like images, scripts, and other site data) to help websites load faster. However, over time the cache can become outdated or cause browsing issues (like pages not displaying correctly). Clearing it can often solve such problems.

What Is an Incognito (Private) Window?

An incognito (or “private”) window is a browser window that doesn’t store your browsing history, cookies, or site data after you close it. This can help protect your privacy when browsing on shared computers, when you don’t want your browsing data stored, or you want to ensure you aren’t being impacted by your regular browser cache.

Computer Reboot - Turn it off and on 🙂

In Addition to the below steps, performing a computer reboot can also help to reinitialize services and often can resolve issues. If you continue to encounter issues after running through the below, doing a full reboot of the computer may help in fixing issues.


1. Windows Instructions

Below are instructions for the three main browsers typically used on Windows: Chrome, Edge, and Firefox.


1A. Google Chrome on Windows

Clearing Cache

  1. Open Chrome.
  2. Click the three dots in the top-right corner (next to your profile picture).
  3. Select Settings from the dropdown.
  4. Click Privacy and security (on the left side).
  5. Select Delete browsing data.
  6. In the pop-up, choose the ‘All time’ time range.
  7. Check the box for Cached images and files and Cookies and other site data.
  8. Click Delete data.